Alternatives for Maximising Customer Satisfaction in a Technical Environment
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First Line Manager Skills
First Line Managers in an organisation have often been promoted within from a technical or specialist job or have come in from another orga…
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Introduction to Account Management
This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation…
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Maximising Customer Satisfaction in a Technical Environment
Overview Individuals who work in technical environments are now expected to also be customer service professionals. This course will demons…
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- Extra info: 980 exc. VAT
Level 2 Certificate in Customer Service (QCF)
About This Course This qualification is aimed at those who are seeking a career in a Customer Service role; it can be taken whilst in the w…
Customer Service Diploma Level 3
Course Description This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, …
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Introduction to Account Management
This key course helps you develop that relationship further and win more business. Overview: Introduction to Account Management is a custom…
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Exceptional Customer Service
The concept of 'Customer Care' is one that is often used without being implemented properly. But if your company lives up to these claims, …
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Mastery in Customer Service Excellence
Come and join us for this 2 day course in developing a mastery and excellence in customer service for your organisation. Customers are the …
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Level 4 NVQ Diploma in Customer Service
This course is aimed at people working in a senior role within an organisation that treats customer service as a priority. DescriptionSuita…
Customer Service Skills
Good customer service should be at the core of any business and organisation. This course focuses on giving you the skills and knowledge to…
ITIL Specialist - Supplier Management
Those working or preparing to work in a Supplier Management role and/or within a Supplier Management process whether at a technical, operat…
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Customer Relationship Management
Customer relationship management (CRM) is a strategy for managing a company's interactions with customers, clients and sales prospects. It …
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Customer Service Diploma
Customer Service Diploma This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service …
Customer Service NVQ Level 4
This qualification sets out the nationally recognised standards for providing quality customer service to both your internal and external c…
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- Extra info: + VAT based on maximum of 12 assessment visits and 2 Internal Verifications
Pitching for Business: Making an Effective Sales Presentation
n a competitive situation, winning a contract often involves pitching for business by making a presentation or taking part in a 'tender int…