Telephone techniques
- Level
- Total time
Telephone techniques
Starting dates and places
Description
Maximising Your Impact Over The Telephone
Who Should Attend And Why
The workshop provides participants with the skills necessary to handle all telephone calls effectively and professionally. It is appropriate for anyone within an organisation who uses the telephone, as callers will judge an entire business on how they are dealt with at all stages.
The workshop will be delivered using a mixture of group interaction, trainer feedback and practical exercises including the use of telephone training equipment.
By The End Of The Workshop Participants Will Be Able To:
Project a positive professional image of themselves and ultimately their organisation, over…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Maximising Your Impact Over The Telephone
Who Should Attend And Why
The workshop provides participants with the skills necessary to handle all telephone calls effectively and professionally. It is appropriate for anyone within an organisation who uses the telephone, as callers will judge an entire business on how they are dealt with at all stages.
The workshop will be delivered using a mixture of group interaction, trainer feedback and practical exercises including the use of telephone training equipment.
By The End Of The Workshop Participants Will Be Able To:
Project a positive professional image of themselves and ultimately their organisation, over the telephone
Select the most appropriate communication style to handle difficult callers and achieve the best outcome for the situation
Control a conversation with confidence whilst effectively dealing with the callers' needs
Workshop Overview
Introduction and Objectives
telephone communication and its importance
focus on the specific needs of the individual participants on the
workshop
Learn Why Positive First Impressions are
Vital
discover how to create the right first impression
find out how you act over the telephone can be good or bad for the
company
Discover the Secrets of Projecting the Right
Image
find out the vital ingredients: telephone voice and manner
how to complement the company 'culture' with your own personal
style
Skills of Communication: Part One
learn how to project your own personality through your voice
discover secrets of maintaining professional standards
why you should involve yourself in the best solution for the
customer
Skills of Communication: Part Two
uncover the secrets of questioning and how to gain commitment
learn the importance of active listening and the importance of
feedback
Discover How to Handle Complaints
Successfully
learn how to overcome personal issues
find out why it is important to be seen to take action
how to ensure there is a specific resolution
Find Out How to Recognise Customer and Caller
Types
learn how to deal with distinct personalities over the
telephone
Share your review
Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.