WBL Customer Service L3
- Total time
WBL Customer Service L3
Starting dates and places
Description
Who is this course for?Level 3 Apprenticeships will suit you if you are working in roles such as Customer Relationship Manager, Co-ordinator or Team Leader.
What will I do on the course?
In both levels of Apprenticeship, you will study a mix of theory (knowledge) and practical (competency) modules. During the course, you will learn about topics such as: Level 3:- Knowledge - understanding the customer service industry by evaluating customer feedback, problem solving and leading a team of advisors
- Competency - gaining, analysing and reporting on customer feedback, implementing changes to practices to improve the customer experience, maintain and improve quality of product/services, lead a…
Frequently asked questions
There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.
Who is this course for?
Level 3 Apprenticeships will suit you if you are working in roles such as Customer Relationship Manager, Co-ordinator or Team Leader.
Level 3 Apprenticeships will suit you if you are working in roles such as Customer Relationship Manager, Co-ordinator or Team Leader.
What will I do on the course?
In both levels of Apprenticeship, you will study a mix of theory (knowledge) and practical (competency) modules. During the course, you will learn about topics such as: Level 3:- Knowledge - understanding the customer service industry by evaluating customer feedback, problem solving and leading a team of advisors
- Competency - gaining, analysing and reporting on customer feedback, implementing changes to practices to improve the customer experience, maintain and improve quality of product/services, lead a team to meet customer service targets and performance indicators.
What qualifications do I need?
Level 3 - as well as the above you will, ideally, have completed a Level 2 qualification and have some vocational experience, along with good communication and organisational skills.When does the course start?
September 2013, however flexible start times may also be available.Where is it held?
As with all Apprenticeship programmes, you will be employed in a customer service environment and be visited regularly in the workplace by your trainer/assessor for practical assessments. Some learning and activities may be completed through our dedicated online portals.How long does the course last?
Both levels of courses have a usual duration of 12-15 months for each course.What does it cost?
The course is fully funded for those individuals who meet the Apprenticeship funding requirements. For those who do not meet these requirements, individual prices can be provided on request.What could I do after completing the course?
Further Education:- Level 4 Apprenticeship
- Customer Service Advisor
- Customer Service Manager
- Team Leader
- Receptionist
- Retail Assistant
- Retail Manager.
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Do you have experience with this course? Submit your review and help other people make the right choice. As a thank you for your effort we will donate £1.- to Stichting Edukans.There are no frequently asked questions yet. If you have any more questions or need help, contact our customer service.