Progress International: 34 products
Help desk skills
Delivering Exceptional Service Levels Who Should Attend And Why This practical workshop highlights the need for excellent communication ski…
Contact centre management
Achieving A Professional Modern Management Approach Who Should Attend And Why This three-day event is designed to enable participants to ex…
Negotiation
Strategies, Tactics and Behaviours for Successful Negotiations By The End Of The Workshop Participants Will Be Able To: Understand the proc…
Contact centre team leader development
The Flexible Contact Centre Team Leader Who Should Attend And Why Team Leaders need to have excellent people skills and learn how to balanc…