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Capita Learning & Development: 114 products

Capita Learning & Development is part of The Capita plc. Capita Learning & Development continues to meet the changing landscape of learning and professional development support across the country, and is the UK's leading provider of integrated learning solutions. We offer a comprehensive and practically focused range of training and development services to suit any organisation's requirements; fro…

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Learning and Development Needs Analysis

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In order to maximise the impact and return on investment of any training course, it is essential to understand where the training need exis…

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Microsoft PowerPoint 2007 Fundamentals

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Many of us need to use PowerPoint regularly in our jobs to present data and concepts in a visually engaging way. From creating a new presen…

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Report Writing

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Writing reports is a key part of communication in the workplace. Nevertheless, few writers receive the training they need to write reports …

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Managing Exceptional Customer Service

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This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensruing that they…

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Introduction to Successful Sales

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Selling is paramount to the success of any organisation. The role of sales people is therefore fundamental. This programme is designed to h…

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Decision Making Techniques

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This course provides you with the opportunity to explore your understanding of decision making. Experience a range of different decision ma…

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Influencing and Persuading Skills

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Organisations are increasingly expecting leaders, managers and employees to be able to gain cooperation and understanding through interacti…

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Management of Risk (M_o_R ®) Foundation

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Capita Learning and Development's e-Learning course covers all aspects of M_o_R® guidance. The course takes approximately 12 hours to compl…

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Leading in Challenging Times

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placeBirmingham, London and 1 other region

This 2-day course will explore the nature of the challenges leaders face in today's testing times. Working in an exploratory group arena, y…

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Aligning Learning to Business Objectives

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One of the top learning priorities in organisations is often identified as linking training initiatives to the organisation's business stra…

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Administration Essentials

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Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers intern…

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Programme and Project Sponsorship (PPS)

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In today's modern world organisations are continually moving forward, changing, reviewing and updating their capabilities on a regular basi…

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Facilitation Skills

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How you facilitate plays an important role identifying the responsibilities of others, how you motivate groups of people and remove the obs…

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Think on Your Feet®

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There are many situations where individuals need to think fast and 'get their ideas across' - in the boardroom, in management meetings, dur…

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Managing People Problems

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A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and…