Capita Learning & Development: 114 products
Learning and Development Needs Analysis
In order to maximise the impact and return on investment of any training course, it is essential to understand where the training need exis…
Microsoft PowerPoint 2007 Fundamentals
Many of us need to use PowerPoint regularly in our jobs to present data and concepts in a visually engaging way. From creating a new presen…
Report Writing
Writing reports is a key part of communication in the workplace. Nevertheless, few writers receive the training they need to write reports …
Managing Exceptional Customer Service
This course provides the tools and techniques needed to ensure you maintain excellent relationships with your customers, ensruing that they…
Introduction to Successful Sales
Selling is paramount to the success of any organisation. The role of sales people is therefore fundamental. This programme is designed to h…
Decision Making Techniques
This course provides you with the opportunity to explore your understanding of decision making. Experience a range of different decision ma…
Influencing and Persuading Skills
Organisations are increasingly expecting leaders, managers and employees to be able to gain cooperation and understanding through interacti…
Management of Risk (M_o_R ®) Foundation
Capita Learning and Development's e-Learning course covers all aspects of M_o_R® guidance. The course takes approximately 12 hours to compl…
Leading in Challenging Times
This 2-day course will explore the nature of the challenges leaders face in today's testing times. Working in an exploratory group arena, y…
Aligning Learning to Business Objectives
One of the top learning priorities in organisations is often identified as linking training initiatives to the organisation's business stra…
Administration Essentials
Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers intern…
Programme and Project Sponsorship (PPS)
In today's modern world organisations are continually moving forward, changing, reviewing and updating their capabilities on a regular basi…
Facilitation Skills
How you facilitate plays an important role identifying the responsibilities of others, how you motivate groups of people and remove the obs…
Think on Your Feet®
There are many situations where individuals need to think fast and 'get their ideas across' - in the boardroom, in management meetings, dur…
Managing People Problems
A fun, interactive drama-based workshop which focuses on your specific problems. The course explores different ways to deal with people and…