Ptp Training and Marketing Ltd: 209 products
Creative Problem Solving
p This creative problem solving course looks at the various problems that we face in our working lives. By identifying and utilising a syst…
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
p An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your…
Advanced Selling Skills (2 day course)
p This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with particip…
How to say 'No' and retain Customer Satisfaction
p Saying #39;No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of act…
Advanced Facilitation Skills - (2 Days)
p 2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious.…
Managing Major Accounts (2 day course)
p This course has been designed to develop and refresh the range of skills and techniques needed to proactively manage (rather than react t…
Investor and Entrepreneur Skills
p This investor and entrepreneur training day is in two parts. The first shows how those that were successful entrepreneurs managed their b…
Introduction to Quality Management
p Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to im…
Outstanding Customer Service Skills
p An intensive, practical and activity-based programme building the delegate#39;s knowledge, skills and the will to support customers, ulti…
The Internal Consultant
pThere comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for you to make…
Working With Emotional Intelligence
p The rules for work are changing. We#39;re being assessed not just by how smart we are, or by training and expertise, but also by how well…
Winning More Business in the Final Meeting (2 day course)
pThe course starts with competitive analysis and identification of key selling points. The course also identifies difficult questions and a…
Advanced Negotiation Skills
p This is an advanced course which is specifically designed to allow you to update, review and assess your style of negotiation and to nego…
First Line Manager Skills
p First Line Managers in an organisation have often been promoted within from a technical or specialist job or have come in from another or…
Building Excellent Working Relationships
pWhy is it that there are some people that we just dont seem to hit it off with easily, whilst with others we manage to create rapport with…