Ptp Training and Marketing Ltd: 209 products
The Internal Consultant
pThere comes a time when your specialist knowledge as professional doesn't go far enough. Senior management will be looking for you to make…
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
p This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then…
Team Building
pThis team building course deals with those aspects which encourage team players to work well together through practical sessions which hig…
Closing Incoming Calls Effectively
p This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to as…
Excellent Customer Care - Incoming Calls
p This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches profession…
Essential Management Skills (2 Days)
p This 2 day course aims to give those in their first managerial role a thorough understanding of the role of the manager and equip them wi…
Objection Handling Skills
p Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good ans…
Proof Reading
p The role of the proof-reader carries a lot of responsibility, but usually very little support or credit. Many people assume that anyone c…
The Creative Trainer
pPTP's Creative Trainer course has been designed for anyone who has experience of delivering training and is looking for some innovative wa…
Masterclass In Solving Problems at Work More Creatively - Half Day (pm)
p Creativity is essential in every organisation that needs to achieve and maintain a competitive edge on their competitors in today#39;s to…
Outgoing Calls - Maximising Effectiveness
p This telephone training course helps all those who make outgoing calls ensure that they set objectives and achieve them. Whether they be …
People Management
p This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints a…
Winning More Business on the Telephone
p This course is ideal for those who want to improve their follow-up calls to maximise sales. It will also help those fielding incoming sal…
Risk Management
p This risk management course is designed to help delegates understand and assess the risks involved in making management or business decis…
Sales Management (1 day course)
p After defining Sales Management, this course investigates how to establish a marketing strategy, looking at the sales amp; marketing tool…