Ptp Training and Marketing Ltd: 234 products
Delivering Excellence via Email and on the Telephone
This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's an…
Closing The Sale & Dealing With Objections
This Closing the Sale and Dealing with Objections course reviews the sales process and identifies the appropriate time to apply a close and…
How to say 'No' and retain Customer Satisfaction
Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. …
Masterclass in Handling Incoming Telephone Calls - Half Day (pm)
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then b…
Masterclass in Preparing and Delivering Persuasive Presentations - Half Day (am)
Are you nervous about delivering your first presentation? Have you been asked to deliver an important presentation and lack the skills or p…
Negotiating to a Satisfactory Close
Negotiating to a satisfactory close. A crucial part of the sales process is the negotiation phase, and it is poor negotiating skills that m…
More Advanced Selling Skills
For experienced sales people, this more advanced selling skills course includes the science of questions in qualification and advanced obje…
Maximising Cashflow, Sales & Profitability
The aim of this one-day programme is to give managers a chance to review tactics, tools and techniques and to develop or confirm their acti…
Advanced Customer Service for the Tourism, Leisure and Hospitality Industry
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your t…
Creativity and Innovation (1 day course)
What is creativity and why is it important? Let’s start with the most common misconception, you do not have to be ‘off the wall’ or ‘wacky’…
Developing Your PA Potential to Ensure Success
The developing your PA potential course is designed for all PAs or Executive Secretaries who would like to improve and develop their PA ski…
Coaching in the Moment
A number of studies over the past 18 months have highlighted a shift in what organisations expect from Managers. Instead of relying on form…
Masterclass in Brushing up your CV Writing and interview Skills - Half Day (am)
This course is suitable for those applying for their first job, those looking for a change of career or those looking for promotion. The co…
Management by Coaching
This course focuses on the changes in organisations today which lead to the need to change to a coaching culture. It will show that coachin…
Specification Sales Master Class
Background: Following extensive discussions with Industry leaders and our in-house R&D, we have produced a detailed course, with the full e…